How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid menus and keypad...
Arc Browser Review (2025): Should You Make the Switch?
Arc Browser: Fast factsKey features: User-centered, highly customizable design, rich in features, integrates apps with web browsing to create an all-in-one multitasking experience.Pricing: Free.Best for: Users looking for...
How to Pick the Right Omnichannel Contact Center
Imagine giving your team the ability to see all the information your company has on any lead or customer while also making it possible to contact them via...
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with more and more people expecting to get help faster than ever before.
A natural language IVR (Interactive...
What is Operational CRM: Key Features and Benefits
Operational customer relationship management tools offer advanced custom workflows, visual pipelines, and day-to-day operation management tools to provide the best client experience with minimal effort. Choosing a CRM...
IBM’s Acquisition of HashiCorp Investigated by UK
The U.K. government is investigating whether IBM’s acquisition of cloud infrastructure firm HashiCorp will result in a “substantial lessening of competition” within markets in the country.
IBM announced its...
