21 IVR Scripts You Can Steal (And How to Use Them)
Interactive Voice Response (IVR) systems are often the first point of contact between a business and its customers. A well-crafted IVR script sets the tone for the interaction,...
Out of 15 IVR Best Practices, You Only Need These 7
Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and agents alike by automating phone system tasks and providing useful information to callers. When it comes...
Protect 3 Devices With This Maximum Security Software
TL;DR: Protect your privacy on three devices with a 1-year subscription to Trend Micro Maximum Security for $19.99 (reg. $49.99).
Cyber threats have become more sophisticated, and even cautious...
IVA vs IVR: Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations and demands compared to IVR (Interactive Voice Response)...
Ditch the Cloud: 5 Best Self-Hosted Photo-Video Gallery Options
https://www.youtube.com/watch?v=d-7KsI-61nUAre you tired of storing your photos in the cloud only to have the cloud provider change the deal and ask you to pray they don’t alter it...
How To Run a VoIP Quality Test and Improve Your MOS
A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on your network and uses key metrics to determine...
