ACD vs IVR: Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different ways for call centers to handle inbound calls. ACD automatically routes incoming calls based on predefined...
Stanford Report: US Dominates Global AI Rankings
The United States, China, and the United Kingdom are the countries most prepared to foster AI, according to a new report by the Stanford Institute for Human-Centered AI.
Stanford...
Learn How to Use Microsoft Teams on Mobile
You may already be using Microsoft Teams on your computer to remotely join meetings and collaborate on projects with colleagues. But Teams is also available as a mobile...
The 5 Best CRM for Outlook Integration
A CRM for Outlook is a customer relationship management solution that can integrate with the Microsoft email platform. If you’re already using Outlook as an email provider, it...
How to Write a Call Center Business Plan in 7 Steps
Writing a call center business plan helps you stay organized and forces you to think through your business model, financials, and company structure.
You’ll find boilerplate business plan templates...
Call Center Software Pricing: How to Accurately Calculate Cost
Whether you’re getting call center software for the first time or you’re looking to compare prices for alternative options, there are a lot of factors that go into...
