Starling Bank today launched an AI tool which helps customers better understand their spending habits.
The first-of-its-kind feature, called ‘Spending Intelligence’, allows customers to ask questions about their money, such as “How much did I spend on groceries last week?” or ”How much did I donate to charity last year?” before receiving instant analysis.
This is the first time a bank has given customers the opportunity to use AI and natural language in-app to directly interact with their spending data. It’s the first phase of Starling’s wider plans to implement AI across customer touch points.
“At Starling we believe that knowledge is power, and it’s the first step to taking active control of your money. Now, customers can use AI to feed their natural curiosity about their finances so that they can make informed decisions about their budgeting, and better utilise Starling’s suite of money management tools, ” said Harriet Rees, CIO of Starling Bank.
“By leveraging the power of Gemini and the secure, scalable infrastructure of Google Cloud, Starling is creating tangible value for its customers and empowering them with greater financial understanding. This is a brilliant example of how AI can be applied responsibly and effectively in the financial services sector,” said Graham Dury, Director, FSI, Google Cloud in the UK and Ireland.
