Tag results for: call center
7 Causes of Call Center Burnout Any Employer Can Address
Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances they eventually burn out.
The...
How to Detect Call Avoidance Without Micromanaging
When call center reps avoid taking calls, it creates problems across your entire operation. Customers get stuck on lengthy hold times, the call queue gets longer, and other...
7 Surprising Things ASR Call Center Technology Does Well
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years — and much less expensive. Even the free speech-to-text tools can produce fairly...
An Outbound Dialer Will Help You Win the Numbers Game
An outbound dialer is software that automates and manages outgoing phone calls. It dials from a list of phone numbers and connects an agent if and when someone...
Connectivity Problems? Measure Network Effectiveness Ratio
Network Effectiveness Ratio (NER) measures a network’s ability to deliver a call to a destination device, terminal, or recipient. It captures the percentage of successful calls by comparing...
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats.
This article covers the key steps involved in using large language models (LLMs)...
