Tag results for: call center software
7 Problems Contact Center Analytics Can Solve Right Now
Contact center analytics is the systematic collection and analysis of data related to customer interactions. With this data, businesses can assess the efficiency of their contact center and...
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows...
Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and...
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication...
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a call center integration...
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless voice communication systems. The most common examples of DECT devices include cordless phones and wireless headsets,...
