Tag results for: cloud
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication...
How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry.
IVR authentication is an important layer of security for...
Direct Inward Dialing Guarantees Callers Reach You Faster
Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing them directly, rather than going through a main...
5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
When you buy a phone number that uses Voice over Internet Protocol (VoIP) to make calls, you’ll have to decide between fixed or non-fixed VoIP.
Put simply, fixed-VoIP is...
What is Google Cloud Platform (GCP): All You Need To Know
Google Cloud Platform is a leading global cloud computing service provided by Google. From business-critical digital infrastructures to artificial intelligence and machine learning, compute, storage, databases, analytics, networking,...
Can a Cloud PBX Cut Costs? Yes, $240 Per User Each Year
Cloud PBX (Private Branch Exchange) is a modern upgrade to traditional phone systems. It’s web-based communication software that allows users to login to the system like any other...
