Tag results for: contact center
6 Undervalued Call Center Metrics
Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can navigate within a few minutes. It’s really never...
7 Causes of Call Center Burnout Any Employer Can Address
Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances they eventually burn out.
The...
8 Simple Call Center Best Practices That Require $0 Spend
If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those with high turnover, just getting...
How to Detect Call Avoidance Without Micromanaging
When call center reps avoid taking calls, it creates problems across your entire operation. Customers get stuck on lengthy hold times, the call queue gets longer, and other...
7 Surprising Things ASR Call Center Technology Does Well
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years — and much less expensive. Even the free speech-to-text tools can produce fairly...
An Outbound Dialer Will Help You Win the Numbers Game
An outbound dialer is software that automates and manages outgoing phone calls. It dials from a list of phone numbers and connects an agent if and when someone...
