Tag results for: interactive voice response

Reviews

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For many years, call center...
Beverly Cleary Beverly Cleary -
Apps & Software

Is Automated IVR Testing Reliable? Yes, With Oversight

Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user experience, or load handling are...
Raymond Carver Raymond Carver -
Apps & Software

Making an IVR Recording Is Easy: Here Are 4 Places to Start

An IVR recording is a recorded message that helps callers navigate your Interactive Voice Response (IVR) system. The IVR system guides callers and sends their calls to specific...
Raymond Carver Raymond Carver -
Apps & Software

IVR Pricing Is Erratic, But it Can Work in Your Favor

Phone systems have changed a lot, but IVR pricing is still all over the map. For example: Software systems that include IVR can go for as low as $60...
Raymond Carver Raymond Carver -
Apps & Software

Contact Centers: The Complete Guide for Beginners

A contact center enables customer service or sales teams to handle everything from gathering leads and closing deals...
Raymond Carver Raymond Carver -
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Business

Betfred warns Reeves a hike in gambling tax will force all shops to close – London Business News | Londonlovesbusiness.com

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Betfred has warned the Chancellor against raising the gambling tax at the Autumn Budget or they will be forced to close all 1,287...
Business

Putin demands Ukraine gives up Donetsk to end war – London Business News | Londonlovesbusiness.com

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The Russian dictator is demanding that the Ukrainian President Volodymyr Zelensky give up the Donetsk region to end the war, The Washington Post...
Business

British Field Marshal warns Ukraine will ‘not win’ the war as they have no ‘manpower’ – London Business News | Londonlovesbusiness.com

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Field Marshal Lord Richards who is the UK’s most senior “five star” ranking army military officer has warned that Ukraine will not win...
Gear

X is testing a new way of opening links in posts to improve engagement

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Links have proven to be a tricky thing when it comes to social media engagement. On platforms like Threads, data suggests that people...
Gear

China claims the NSA conducted cyberattacks on its national time center

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As political tensions between the two global superpowers grow, China's State Security Ministry accused the US' National Security Agency of a cyberattack operation...

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