Tag results for: ivr software

Apps & Software

ACD vs IVR: Which One Will Save You More Customers?

ACD (automatic call distribution) and IVR (interactive voice response) are two different ways for call centers to handle inbound calls. ACD automatically routes incoming calls based on predefined...
Raymond Carver Raymond Carver -
Apps & Software

How To Setup an IVR Call Flow to Maximize Containment Rate

For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows...
Raymond Carver Raymond Carver -
Apps & Software

Why Customers and Companies Love Interactive Voice Response

Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and...
Raymond Carver Raymond Carver -

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New body size database for marine animals is a “library of life”

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The ocean runs...
Gear

Chinese company Netease is making an AAA action-adventure game called ‘Blood Message’

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NetEase, the Chinese video game company that published Marvel Rivals and Bungie's Destiny: Rising, has announced its first single-player AAA game. It's a...
Gear

Tesla inaugural Robotaxi rides will have a human ‘safety monitor’ on board

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A select few will soon get to experience Tesla's robotaxi service for the first time, but they won't be alone in the car....
Gear

Amazon Prime Day 2025: The best early deals you can shop now, dates and everything else you need to know

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Amazon Prime Day 2025 will be here soon on July 8-11, but as to be expected, you can already find some decent sales...
Gear

Apple is reportedly considering the acquisition of Perplexity AI

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Apple's executives are thinking of acquiring Perplexity AI both to get more talent and to be able to offer an AI-based search engine...

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