Tag results for: Technology
DHCP: When to Use it (And When Not to)
The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks and default gateway information. This process...
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless voice communication systems. The most common examples of DECT devices include cordless phones and wireless headsets,...
Contact Center Technology: From Must-Have to Cutting-Edge
Busy contact centers handle millions of conversations across multiple channels each year. This means any improvement that resolves calls quicker, even if only by a second or two,...
One of the last floppy disk industries is modernizing | Tech Reader
The Muni Metro Automatic Train Control System (ATCS) is set to get an upgrade to its operations that will put it approximately five generations ahead of its current...
What is Extreme Programming (XP)?
Inspired by agile methodologies, extreme programming (XP) is designed to deliver software that truly meets the customer’s needs, while also constantly improving the development process.
It focuses on frequent...
Is Automated IVR Testing Reliable? Yes, With Oversight
Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user experience, or load handling are...
