Tag results for: virtual call center
How To Improve Contact Center CX Without Buying New Tech
Customers expect seamless, efficient, 24/7 support. that level of contact center CX is table stakes for maintaining a positive brand image for today’s buyers.
Providing a high-level contact center...
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a call center integration...
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless voice communication systems. The most common examples of DECT devices include cordless phones and wireless headsets,...
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times each day. That means any step you can eliminate or automate will translate into a huge...
5 Key Call Center Software Features + How to Judge Them
Many call center software features have no major impact on performance. Only a select few capabilities separate top vendors from the rest, and those are the ones to...
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use for them — some are still struggling to know exactly what to do with these novel...
