Tag results for: voip features
What is a Fax ATA, and How to Select the Right One
A Fax Analog Telephone Adapter (ATA) is a device that allows you to use a traditional fax machine to send faxes using an internet connection. Sometimes called a...
Can You Fax a Check? Yes. Follow These Steps to Do it Safely
There are probably a dozen ways of sending money that are easier than faxing a check. Even so, it is still possible and legal to send a check...
How to Use Call Detail Records to Detect Fraud
If you’ve ever checked your phone’s call history to see when someone last rang, you’ve probably seen information such as the caller’s name, the call time, and the...
4 Steps to Improve Call Flow from Greeting to Resolution
Call flow is the entire path your customer takes when they contact your call center or business. This includes the automated greetings menu selection, hold time, conversation with...
A Call Group Perfectly Handles These 7 Inbound Scenarios
Call groups can play a critical role in call centers that consistently experience high call volumes, though the benefits they bring and the best times to use them...
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes.
For many years, call center...
