Tag results for: voip
Agents Replaced By Outbound IVR Are Grateful — Here’s Why | TechRepublic
Automating processes often means humans no longer have to do them. It sounds great for businesses but bad for workers. To many, that word sounds like they’re about...
How to Never Pay Long Distance Calling Fees Again | TechRepublic
Not that long ago, long distance calling was expensive. Per-minute fees and other hidden charges could quickly rack up anyone’s phone bill, businesses included.
Long distance calling in the...
Does Caller ID Mean Much in the Age of Spoofed Numbers? | TechRepublic
Caller ID is the name and number displayed when you receive a call. Your caller ID shows up when you call someone else.
There’s an important distinction, though —...
Does “Off-the-Shelf” Contact Center Integration Really Work? | TechRepublic
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint...
7 Proven Ways to Elevate Your Contact Center Experience | TechRepublic
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the...
5 Proven Benefits of Contact Center Workforce Optimization | TechRepublic
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM).
WFM consists of forecasting, scheduling,...
