Tag results for: voip
5 Types of IVR Testing Tools and When To Use Each
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for...
How to Add an IVR Payment Option and Automate Collections
Interactive voice response payment technology enables customers to make payments securely and efficiently over the phone. It benefits...
11 New Call Center Statistics, Including Turnover Rates of 30-45%
Call centers enable customer service teams for many businesses. At their best, they’re efficient, productive, and able to...
The 5 Best Call Tracking Software (Low Spend, High Return)
Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking...
How to Enable Wi-Fi Calling to Bypass Bad Cell Service
Cell phone carriers started offering Wi-Fi calling in response to the rise in popularity of voice over internet...
6 Best Interactive Voice Response (IVR) Software of 2024
In the process of searching for the best IVR solutions, I took a deep dive to learn how...
