Tag results for: voip
5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock, with customers receiving instant, accurate support the moment they need it. This is the reality AI-powered...
Fax Not Going Through? Here Are 7 Tips to Make it Send | TechRepublic
It’s frustrating when a fax won’t go through — the good news is, there are plenty of simple troubleshooting steps you can try to get things working.
These tips...
Can You Fax a Check? Yes. Follow These Steps to Do it Safely
There are probably a dozen ways of sending money that are easier than faxing a check. Even so, it is still possible and legal to send a check...
5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team...
How to Use Call Detail Records to Detect Fraud
If you’ve ever checked your phone’s call history to see when someone last rang, you’ve probably seen information such as the caller’s name, the call time, and the...
4 Steps to Improve Call Flow from Greeting to Resolution
Call flow is the entire path your customer takes when they contact your call center or business. This includes the automated greetings menu selection, hold time, conversation with...
