Tag results for: voip
A Call Group Perfectly Handles These 7 Inbound Scenarios
Call groups can play a critical role in call centers that consistently experience high call volumes, though the benefits they bring and the best times to use them...
High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact...
How To Use Call Center Outsourcing and Protect Your Brand
Shifting to call center outsourcing is a big decision because it represents a major change in how your business engages with its customers. Agents from a different business...
6 Undervalued Call Center Metrics
Most modern software is going to report the typical call center metrics in a clean dashboard that any manager can navigate within a few minutes. It’s really never...
7 Causes of Call Center Burnout Any Employer Can Address
Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the chances they eventually burn out.
The...
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes.
For many years, call center...
