Tag results for: voip
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats.
This article covers the key steps involved in using large language models (LLMs)...
Can a Cloud PBX Cut Costs? Yes, $240 Per User Each Year
Cloud PBX (Private Branch Exchange) is a modern upgrade to traditional phone systems. It’s web-based communication software that allows users to login to the system like any other...
Is Cloud Fax Secure? Yes. Compliant? It Depends.
Cloud fax makes it easy to send and receive faxes over the internet with the same level of security and privacy as traditional fax machines.
Widely used in the...
When to Use Answering Services vs Call Center Services
Answering services and call center services both help with customer support, but they serve different purposes.
Answering services are best for handling basic inquiries, taking messages, and forwarding calls...
Set Up Call Blocking on Any Phone in 6 Steps or Less
Consumers receive more than 1 billion robocalls every month. These automatic dialers bombard people with telemarketing pitches or fraudulent and scammy offers to dupe them out of money....
How to Future-Proof a VoIP Phone System
Voice over Internet Protocol is a fast and easy way to upgrade your business’s communication stack to the cloud. As an internet-based solution, a VoIP phone system is...
