Between 2017 and 2022, 400,181 Uber trips resulted in reports of sexual assault or sexual misconduct in the US, or around one every eight minutes, according to sealed documents seen by The New York Times. The company had only disclosed 12,522 accounts of serious sexual assaults during the same time period. The report is based on interviews with current a former employees, internal documents and court records under seal as part of “large-scale sexual assault litigation against Uber.”
“There is no ‘tolerable’ level of sexual assault,” Uber’s US head of safety Hanna Nilles told the NYT. She added that about 75 percent of the reports were “less serious,” including comments about a passenger’s appearance, flirting or using explicit language. In addition, reports had not been audited by the company and could have include incorrect or fraudulent reports submitted by passengers.
Publicly, Uber has stated in marketing campaigns that it’s one of the safest options for travel, citing the rarity of assaults. However, the NYT notes that the company had failed to take actions that would likely have improved passenger security — like pairing female passengers with female drivers, using sophisticated matching algorithms and warning passengers about factors linked to attacks.
In several cases cited by the report, drivers with a recorded pattern of inappropriate behavior were kept on the platform and then proceeded to sexually assault passengers. It also shows that Uber rejected safety measures like cameras in cars so as not to disrupt its business model dictating that drivers are contractors and not employees. It also stopped a potential feature pairing female drivers with female passengers over fears of stoking culture wars, among other business reasons.
Uber told the NYT that millions of rides happen each day and vast majority in the US, around 99.9 percent occur without incident. However, with details of horrific assaults and Uber wilfully failing to deal with the problem, the report is yet another damning indictment of the company’s growth-above-all culture.
