Tag results for: call center software
4 Steps to Improve Call Flow from Greeting to Resolution
Call flow is the entire path your customer takes when they contact your call center or business. This includes the automated greetings menu selection, hold time, conversation with...
A Call Group Perfectly Handles These 7 Inbound Scenarios
Call groups can play a critical role in call centers that consistently experience high call volumes, though the benefits they bring and the best times to use them...
High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact...
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes.
For many years, call center...
7 Surprising Things ASR Call Center Technology Does Well
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years — and much less expensive. Even the free speech-to-text tools can produce fairly...
An Outbound Dialer Will Help You Win the Numbers Game
An outbound dialer is software that automates and manages outgoing phone calls. It dials from a list of phone numbers and connects an agent if and when someone...
