Tag results for: call center software
Connectivity Problems? Measure Network Effectiveness Ratio
Network Effectiveness Ratio (NER) measures a network’s ability to deliver a call to a destination device, terminal, or recipient. It captures the percentage of successful calls by comparing...
5 Best Call Center Training Software of 2024
From internal knowledge to call etiquette and system features like transferring and forwarding, call center agents need extensive training to succeed. With the best call center training software,...
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats.
This article covers the key steps involved in using large language models (LLMs)...
6 Best Interactive Voice Response (IVR) Software of 2024
In the process of searching for the best IVR solutions, I took a deep dive to learn how...
RingCentral Review (2024): Is It Right For Your Business?
RingCentral’s fast factsStarting price: $20 per user per month billed annuallyKey features:Unlimited calling in the US and Canada.Multi-level...
The 6 Best Call Center Software of 2024
Best call center software overall: Nextiva
The most advanced call center solution: RingCentral
Best modular call center platform: Vonage
Best digital-only...
