Tag results for: contact center metrics

Apps & Software

Connectivity Problems? Measure Network Effectiveness Ratio

Network Effectiveness Ratio (NER) measures a network’s ability to deliver a call to a destination device, terminal, or recipient. It captures the percentage of successful calls by comparing...
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Reviews

Psyche keeps its date with an asteroid, but now it’s running in backup mode

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The spacecraft, built...
Gear

Xbox’s VR headset with Meta could release sooner than we thought

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Xbox has come a long way since its humble beginnings as a chunky console. It's recently taken on the form of an Asus...
Reviews

New body size database for marine animals is a “library of life”

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The ocean runs...
Gear

Chinese company Netease is making an AAA action-adventure game called ‘Blood Message’

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NetEase, the Chinese video game company that published Marvel Rivals and Bungie's Destiny: Rising, has announced its first single-player AAA game. It's a...
Gear

Tesla inaugural Robotaxi rides will have a human ‘safety monitor’ on board

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A select few will soon get to experience Tesla's robotaxi service for the first time, but they won't be alone in the car....

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